Return Policy

We want you to shop with confidence. If an item doesn’t meet your expectations, you can return it under the following terms:

1. Eligibility for Returns

• Returns must be initiated within 30 days of delivery.
• Items must be unused, in original condition, and include all accessories/manuals/packaging.
• Proof of purchase is required.

2. Return Process

1. Contact us at [insert email] with your order details to request a return authorization.
2. Once approved, we will provide return instructions.
3. Pack the item securely and ship it back using the provided return label (if applicable).

3. Return Shipping Costs

• If the return is due to our mistake (wrong item, damaged, defective), we cover the return shipping.
• If the return is for other reasons (e.g., you changed your mind), the customer is responsible for shipping costs.

4. Exchanges

• We only replace items if they are defective or damaged.
• If you need an exchange for the same product, contact us at info@tribeessential.com